Faq

Each service visit involves a full inspection of your microscope, including decontamination, disassembly of major components, cleaning of all optical surfaces, lubrication of mechanical parts, and careful reassembly. Minor repairs and replacement of small parts that can be completed onsite are also included. If a repair needs to be carried out offsite, we will discuss this with you first and provide a no-obligation estimate before proceeding.

Before contacting us, it's worth checking a few common issues. First, make sure the power cable is properly connected, as it can sometimes become loose in the socket. If you have another microscope, try using a different power cable or wall socket. You can also try replacing the bulb if you have a spare available. If none of these steps work, please get in touch with us for assistance.

We provide anti-static dust covers for all microscopes, ensuring they are protected from dust and other environmental contaminants when not in use. In addition, an air blower can be used to quickly and safely remove any dust that has settled on the microscope.

A common cause is switching from a high-magnification oil objective to a dry objective without first removing the slide. This can leave immersion oil on the dry lens, resulting in a blurred image. Our engineers can clean the lens and provide guidance on best practices to help prevent this issue from happening again.